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Coronavirus

Please note, as Staff cannot travel into work the Box Office is closed until at least Tuesday 14th April. Ticket holders with rescheduled or cancelled shows will be contacted as soon as possible once we are permitted to go into work again.

We are unable to respond to emails while the Box Office is closed, customers are advised to contact the Ticketline call centre instead on 0161 832 1111.

Please note that we will not be issuing refunds for rescheduled performances in April and May 2020 before the 1st June 2020.

The Box Office

Opening times

  • Mon Closed
  • Tue Closed
  • Wed Closed
  • Thu Closed
  • Fri Closed
  • Sat Closed
  • Sun Closed

Book in person, by telephone or online

Book online

Events

On our Events pages you have the option to book shows online. This 24-hour online booking service is operated in association with Ticketline. 
We may occasionally use other ticket agents, details of which can be found on individual event pages.

Ticketline charge a booking fee of 10-15% per ticket. The fee to be added to your ticket price will be clearly shown when you book. Please check booking fees with other ticket agents before making your purchase.

Pop into our box office

You'll find it in the entrance to:

The Dancehouse
10 Oxford Rd,
Manchester M1 5QA

A map and directions to the theatre can be found on our Find us page.

The theatre charges a booking fee of £1 per seat.

Call Ticketline on 0161 832 1111

We are unable to respond to emails while the Box Office is closed, customers are advised to contact the Ticketline call centre instead.

Ticket collection & payment

Ticket collection

You can collect your tickets during normal opening hours. The box office is normally open 2 hours before and 15 minutes after the start of performances. Alternatively we can post tickets to UK residents for a fee of £1.

Payment

We accept payment with most major credit and debit cards either at the theatre box office or through our online ticket agents, please note however, we cannot accept payment by cheque.

Discounts

Concessions

Concessionary ticket prices, when available, will appear in brackets after the full price. These are provided to students, senior citizens, under-16s, anyone receiving unemployment or disability benefit and NHS staff.

Proof of status or ID will normally be required. We always reserve the right to refuse concessionary ticket holders admission if confirmation cannot be produced.

Group discounts

These are available for selected shows, subject to availability. Please check individual show pages to check if a discount is available.

Exchanges & refunds

Exchanges

We'll do our best to exchange tickets for another performance of the same event, provided that you request the exchange at least 48 hours before the first performance of the show. Your original tickets must be returned to us prior to the first performance of the booked show, then we will be able to issue an exchange.

Refunds

Tickets booked either direct with The Dancehouse or through Ticketline are not refundable, except in certain circumstances - please see our Terms & conditions. We may however be able to exchange tickets for a different showing of the same event. For tickets booked through other ticket agents please refer to their own individual refund policy.

We cannot however guarantee that ticket exchanges will be possible for all shows, and so the Theatre Manager's decision must be final.

At the theatre

When you arrive for the performance

Please arrive in good time. Latecomers may be required to wait before being seated, and in some cases will be seated at the back of the auditorium until a suitable time to take up their booked seats (normally during the interval).

Need wheelchair space?

The auditorium has space for up to ten wheelchair users with associated seating for their companions. Simply contact the box office directly to make your booking.

Age restrictions

Whilst individual visiting companies may request a different age restriction, the theatre's standard policy is:

  • 4 year-olds and above - please contact the box office for advice. Pantomime only: From 4 years and up.
  • Below 14 years old - please check the event page, specific age restrictions will be stated there if different to our standard restrictions.
  • 14 - 17 year-olds - permitted entry accompanied by an adult (21 years or older.)
  • 18 year-olds and above - permitted entry unaccompanied.